Shipping & Delivery

3.1 Where we ship

We currently ship to the following countries/regions: [list countries — e.g. Netherlands, Belgium, and the rest of the EU — confirm exact list].

3.2 Processing time

Orders are typically processed and dispatched within [1] business day of payment confirmation, Monday–Friday (excluding public holidays).

3.3 Delivery times

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays can occur due to customs, weather, or carrier disruptions outside our control.

3.4 Shipping costs

[Confirm: free shipping over a threshold? Flat rate? Provide exact costs per zone here.]

3.5 Order tracking

You'll receive a shipping confirmation email with a tracking link once your order has been dispatched.

3.6 Lost, delayed, or damaged deliveries

If your order hasn't arrived within the estimated delivery window, or arrives damaged, contact us at [support email] with your order number and we'll investigate with the carrier and arrange a replacement or refund where appropriate.

3.7 Incorrect address

Please double-check your shipping address at checkout. We are not responsible for delayed or failed delivery due to an incorrect address provided by the customer, though we'll do what we can to help resolve it.

3.8 Customs and import duties (non-EU orders, if applicable)

[If you ship outside the EU: note that the customer may be responsible for import duties/taxes charged by their country. If EU-only, remove this section.]

3.9 Contact

Questions about your shipment: [support email].